FAQs

Frequently Asked Questions

Preserved Supply is committed to providing clear answers and outstanding support. Below are some of the most common questions we receive:

How long does it take to ship my order? When will I receive it?
Most orders ship within 1–2 business days, depending on availability and logistics. In many cases, we process and ship the same day. Deliveries typically arrive within 4–7 business days. If your item requires more time, this will be noted on the product page. We prioritize fast fulfillment and reliable delivery across the board.

Which payment methods do you accept?
We accept a variety of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

What is your return policy?
We offer a 30-Day Satisfaction Guarantee. If you're not fully satisfied, you may return your item within 30 days for a refund. Full details can be found in our Return Policy link at the bottom of the page.

Can I cancel my order?
Yes, you can cancel your order for a full refund as long as it hasn't shipped. To cancel, email us immediately at support@preservedsupply.com. Once the order has shipped, cancellations fall under our standard return policy.

What if my item arrives damaged?
Please inspect your delivery upon arrival. If there's visible damage—even just to the box—note it when signing for the package. If you suspect damage but can’t inspect the contents, write “possible damage” on the delivery receipt. If your item is damaged, contact us right away at support@preservedsupply.com with photos, and we’ll resolve the issue quickly with a replacement or refund.

How do I place an order?
Ordering is simple:

  1. Click “Add to Cart” on the item you want.

  2. Proceed to checkout and enter your shipping and payment details.

  3. Once completed, you'll receive an instant confirmation.

Need help placing an order by phone? Call us at 813-761-4737 and we’ll take care of it for you.

When will I know my order has shipped?
After placing your order, you’ll receive a confirmation email. Once your order is on its way, you’ll get a shipping notification with tracking details. If an item is unexpectedly out of stock, we’ll contact you within one business day via email or phone.

Will I receive an email confirmation?
Absolutely. Every order comes with an email confirmation sent to the address you provide. We recommend saving it for your records. Be sure to double-check your email for accuracy at checkout.

Do you charge sales tax?
We’re based in Kentucky and only collect sales tax for orders shipped within the state. If you're ordering from outside Kentucky, no sales tax will be applied—potentially saving you a significant amount.

Can I make changes to my order after placing it?
Yes, as long as the item hasn’t shipped, we can update your order. Simply email us at support@preservedsupply.com. If there’s a price difference, we’ll either issue a refund or send you an invoice to pay the balance. For urgent updates, feel free to call us at 813-761-4737.